Thank you for shopping with us! We aim to process and deliver your order as quickly and safely as possible.
Orders are typically processed within 1–3 business days after payment is confirmed.
Orders placed on weekends or public holidays will be processed on the next business day.
During sales, promotions, or holidays, processing times may be slightly longer.
Estimated delivery times are:
Local/Domestic Orders: 2–7 business days
International Orders: 7–21 business days
Delivery times are estimates and may vary due to courier delays, weather, customs, public holidays, or other circumstances beyond our control.
Shipping charges are calculated at checkout based on your delivery location, order size, and available shipping method.
Any free-shipping promotions will be subject to the terms stated in the relevant promotion.
Once your order has been shipped, you will receive a shipping confirmation with tracking information when available.
You can use the tracking number to monitor your package through the courier's tracking system.
Please make sure your shipping address is correct before completing your order.
If you provide an incorrect or incomplete address and the package cannot be delivered, additional shipping charges may apply for re-delivery. We are not responsible for delays caused by incorrect address information provided by the customer.
While we work with reliable shipping providers, occasional delays can occur.
If your package appears to be delayed or lost, please contact us with your order number so we can assist you in contacting the shipping carrier.
If your package arrives damaged, please contact us as soon as possible and provide photographs of the package and the damaged item. We will review the issue and help determine the appropriate resolution.
International customers may be responsible for customs duties, taxes, import fees, or other charges imposed by their country's authorities. These charges are not included in the product or shipping price unless specifically stated.
If you have any questions about your order or our shipping policy, please contact our customer support team.
Email: [your email address]
Phone/WhatsApp: [your phone number]